TransLink - Transaction Reporting and Reconciliation

TransLink - Transaction Reporting and Reconciliation

TransLink provides several reporting tools that allow merchants to monitor payment activity, reconcile deposits, and review transaction history.

After logging in, navigate to Merchant Reports from the top menu. The reports most commonly used for day-to-day account management are:

  • Authorizations

  • Merchant Deposit Summary

  • Chargeback/Retrieval Reports

  • Statements

Logging In

If this is your first time accessing TransLink, please contact Merchant Support to obtain your login credentials.

Email: merchantsupport@b2bsoft.com

Phone: (212) 742-2353

Authorizations

The Authorizations report allows you to review all authorization attempts processed through your merchant account, including approved, declined, and reversed transactions.

This report is useful when you need to:

  • Verify whether a transaction was approved or declined

  • Locate an authorization code

  • Review transaction details

  • Confirm the date and time a card was authorized

  • Search for recent payment activity

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How to generate the report

  1. Navigate to Merchant Reports → Authorizations.

  2. Enter your preferred Start Date and End Date.

  3. Select the appropriate search criteria from the Search By dropdown (for example, Auth and Reversals).

  4. Click Create Report.

The report displays information including:

  • Transaction Date & Time

  • Transaction Type

  • Processing Code

  • Approved Amount

  • Cardholder Number (masked)

  • Card Brand

  • Response Code

  • Approval Code

  • Entry Mode (Chip, Contactless, Manual, etc.)

  • Terminal ID

You can sort the results by clicking on any column header.

Merchant Deposit Summary

The Merchant Deposit Summary report helps reconcile the funds deposited into your business bank account.

Use this report to:

  • Verify daily funding

  • Compare deposits against settled transactions

  • Locate ACH deposit dates

  • Review deposit adjustments

  • Reference deposit numbers for reconciliation

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How to generate the report

  1. Navigate to Merchant Reports → Merchant Deposit Summary.

  2. Select the desired date range.

  3. Click Create Report.

The report includes:

  • Processing Date

  • ACH Deposit Date

  • Reference Number

  • Net Deposit Amount

  • Deposit Adjustments

  • ACH Deposit Amount

  • Deposit Description

If adjustments were applied to a deposit, they will be displayed separately in the Adjustments column.

Chargeback/Retrieval Reports

The Chargeback/Retrieval Reports section allows you to monitor disputes and retrieval requests received from card issuers.

From this report you can:

  • View open chargebacks

  • Review retrieval requests

  • Access dispute documentation

  • Submit supporting documents (when applicable)

  • Track the status of each dispute



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How to access the report

  1. Navigate to Merchant Reports → Chargeback/Retrieval Reports.

  2. Select the appropriate report or date range.

  3. Generate the report.

The report displays information such as:

  • Record Number

  • Chargeback or Retrieval Type

  • Card Brand

  • Transaction Date

  • Disputed Amount

  • Chargeback Date

  • Reason Code

  • Reason Description

  • Response Status

Depending on the status of the case, additional actions may be available:

  • View Documents – Opens the dispute documentation provided by the issuer.

  • Send Documents – Upload supporting documentation to respond to the dispute (if enabled for your account).

Note: Chargebacks have strict response deadlines. Be sure to review and submit any requested documentation before the due date.

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