This guide is tailored for merchants to help you navigate the PCI portal, complete compliance tasks, and maintain secure payment processing. Follow these steps to address your compliance requirements with ease.

1. Accessing Your Account

1. Log in to the PCI Portal: Visit pcicompliance.ws

2. Click Create Login, enter your Merchant ID and the ZIP code, and click Register
   

3. Change your password: Upon logging in, you’ll be prompted to create a new login password for security.

2. Reviewing Your Account Information

Once logged in, you’ll land on the Merchant Overview page. From here, you can:

• View your compliance status (e.g., compliant, non-compliant).

• Check which steps are completed and what is pending.

• Access and update your business information, such as ownership and contact details.
  

3. Managing Compliance Tasks

- Downloading Important Documents

Navigate to the Downloads Section to retrieve essential compliance documents:

• SAQ Certificate:
  A document confirming your compliance.

• Attestation of Compliance: Required by processors as proof of compliance.

• Scan Reports: Results from your PCI scans.

4. Completing the SAQ (Self-Assessment Questionnaire)

The SAQ is a key component of PCI compliance. Here’s how to complete it:

1. Access the SAQ Section:

   • Review all questions by clicking Show All to view each section.

   • Answer the questions based on your business setup.
     

2. Common Answers:

   • Confirm sensitive cardholder data (e.g., CVV or PINs) is not stored.

   • Verify physical security measures are in place.

   • Confirm employees are trained on security policies.

3. Final Submission:

   • Once all questions are complete, a green check mark will appear, indicating a passing SAQ.

   • Review your answers and submit.

- Scheduling and Running Scans

1. If by the answers to the questionnaire your business as determined as eligible to take the security scan, go to the Schedule Scan section.

2. Click Schedule/Run Scan:

   • The portal will detect your business location’s IP address automatically.

   • Scans are recommended quarterly for ongoing compliance.

3. If a scan fails, review the details and suggested solutions in the portal.
   

5. Using the Pre-filled SAQ Tool

If you’re unsure how to complete the SAQ, you can request a Pre-filled SAQ Email:

• The email will contain a pre-filled questionnaire with common answers selected.

• You only need to:

  1. Scroll to the bottom of the email.

  2. Click Accept and Continue.

  3. Log in to the portal and proceed with the attestation.

6. Need Assistance?

If you encounter any issues or have questions, our Help Desk is here to help:

• Email: HelpDesk@encytro.com

• Phone: 866-949-9777

• Alternatively: merchantsupport@b2bsoft.com